Director, Customer Success

Case Study

istock.com/metamorworks

4 January 2021

Our client is a B2B SaaS organization head-quartered in India and building a machine learning-based predictive logistics platform for businesses to execute, track, collaborate, predict, and optimize the movement of goods with real-time visibility.

What was the exact ask/ role specification

The client was looking to hire a Head of Customer Success Management who would be responsible for driving success for the customers and ensuring that they reach their desired outcomes from the platform’s usage. The client had an existing Customer Success team which was decentralized and reporting to the business heads for their geographies. The client was looking to centralize the function and hence were looking at a leader who could lead this existing team, grow the team, and lead the Customer Success charter and vision.

This role reported to the President of Sales and was based out of National Capital Region (NCR), India.

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