As 2020 was coming to an end, we believed the world would soon return to normalcy with plans being put together to roll out vaccines and a hope for offices to reopen and resume work as before. Keeping in mind the challenges facing leaders at that time, we had looked at leadership from the point of view of the HEART (Human-first, Emotionally Intelligent, Agile, Resilient, Technologically Authentic) model of leadership capabilities.