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Senior Director, Customer Operations and Quality

istock.com/chombosan

14 July 2021

Our client is a fast-growing Fintech firm headquartered in India. They are a technology first organization which has attracted solid fund raises from marquee investors and a sound business model which has enabled them to get profitable as well.

What was the exact ask/ role specification


The client was looking to hire a Head of Customer Operations & Quality (Sr Director grade) who will play the critical role of building, leading, and managing the customer operations team. The role will be responsible for identifying and bringing onboard multiple outsourced contact center hubs from across different locations catering to customer service operations.


This role would report to the SVP / Function Head and will work very closely with the founders. This role was based out of Mumbai.

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