Case Study
istock.com/chombosan
14 July 2021
What was the exact ask/ role specification
The client was looking to hire a Head of Customer Operations & Quality (Sr Director grade) who will play the critical role of building, leading, and managing the customer operations team. The role will be responsible for identifying and bringing onboard multiple outsourced contact center hubs from across different locations catering to customer service operations.
This role would report to the SVP / Function Head and will work very closely with the founders. This role was based out of Mumbai.
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